FREE delivery on orders placed over £30   (*UK Mainland only)

FREE delivery on orders placed over £30 <small>  (*UK Mainland only)</small>

Delivery and Returns

Delivery Information: Service Updates and Shipping Restrictions

Service Updates

Services running as usual.

Shipping Restrictions

It is with regret that we are currently unable to ship orders to Scottish Highlands, Scottish Offshore, Northern Ireland, Channel Islands, Isle of Man and Scilly Isles postcodes. We are working hard to ensure that this service will resume, so please check back for updates.

Delivery Information: UK and Channel Islands

Delivery times are based on orders placed before 1pm GMT Monday-Friday. Business days exclude Weekends and UK Bank Holidays.

Standard Delivery UK

£6.49

2 working days

Delivered on a tracked service with APC

Free for orders over £30

Standard Delivery Scottish Highlands

£15.49

3-5 working days

Delivered on a tracked service with DPD

Standard Delivery Scottish Offshore

£14.99

3-5 working days

Delivered on a tracked service with DPD

Standard Delivery Northern Ireland

£15.49

3-5 working days

Delivered on a tracked service with DPD

Standard Delivery Channel Islands

£20.99

3-5 working days

Delivered on a tracked service with DPD

Standard Delivery Isle of Man

£17.99

3-5 working days

Delivered on a tracked service with DPD

Standard Delivery Scilly Isles

£21.49

3-5 working days

Delivered on a tracked service with DPD

Delivery FAQS

When will I receive my delivery?

Once despatched your parcel should arrive within the appropriate working days, between 8am to 6pm. Delivery is not completely guaranteed in case of unforeseen circumstances, this may result in a delivery taking place outside of the estimated hours or the following working day. Our couriers do not deliver on bank holidays.

APC will send you a text and email notification on the morning of your delivery – This will include your consignment number and your 2 hour time slot for delivery.

You can manage your delivery using your consignment number and post code at our courier APC's website. You will be able to see up to date information about the progress of your delivery including:

  • • Estimated two hour time slot for your delivery.
  • • The driver stop number for your delivery along with live tracking of your courier driver using the ‘Pinpoint your delivery’ service.

Please note: If your delivery address is in the Scottish Highlands & Islands, delivery may take two working days from the point of despatch.

What if I am not at home to sign for my order?

Our couriers are required to obtain a signature upon delivery unless you have given them delivery instructions.

You can request the following options by calling APC on 0800 37 37 37.

  • • Change delivery date
  • • Leave with neighbour
  • • Leave in safe place
  • • Collect from depot

If this is not possible APC will attempt delivery and will leave a card. You will also receive a text and email notification to let you know that they missed you.

To rearrange delivery visit APC’s website, or call 0800 37 37 37.

If you receive a calling card/email/text after an attempted delivery, you have the following options at https://apccalled.com/

• Reschedule delivery
• Collect from depot

Can I choose a delivery slot?

No, however APC will text and/or email you an estimated two hour time slot the morning of your delivery.

Returns Policy

All purchases from milk_shake are covered by our 30-day No Quibble returns policy. Please email info@red-hotproducts.com with your order number and confirmation of return.

Return your unused product within 30 days of receiving it to receive a full refund.

We highly recommend that you use a registered and insured delivery service as we do not accept any responsibility for lost or damaged returns. This type of service will also allow you to track your package and ensure its safe return as we can not issue a refund for lost or damaged items.

REGRETTABLY, WE ARE UNABLE TO COVER THE POSTAGE COSTS OF RETURNS.

Returns address

Red Hot Products Ltd
Unit 3-4, Jacks Way
Hill Barton Business Park
Clyst St Mary
Exeter
EX5 1FG


Need help? We’ve got you! For information about your order, our products, or any other questions, check out our FAQs,

feel free to get in touch through our Contact Form.

0
0