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If you're an international salon based outside of the UK or Ireland, please contact .one concept™ with your details.

For shipping and return information,click here.

All purchases from milk_shake® are covered by our 30-day returns policy. To arrange a return, please email with your order number and return confirmation.

Unused products can be returned within 30 days of delivery for a full refund. We recommend using a tracked and insured delivery service, as we cannot accept responsibility for lost or damaged returns.

REGRETTABLY, WE ARE UNABLE TO COVER THE POSTAGE COSTS OF RETURNS.

Returns address

Red Hot Products Ltd
Unit 3-4, Jacks Way
Hill Barton Business Park
Clyst St Mary
Exeter
EX5 1FG

Most products do not contain parabens. The lack of parabens is stated on the front of the packaging in most cases. Where parabens have been added as preservatives, their presence can be verified by consulting the list of ingredients on the packaging.

There are very few of our formulas that, because of their microbiological and/or physical/chemical stability, contain parabens as preservatives. For these formulas,z.oneconcept™ is actively searching for alternatives to parabens that are efficient and safe, without having a negative effect on the stability of products over time.

Sodium Lauryl Sulfate (SLS, INCI name: Sodium Lauryl Sulfate) and Sodium Laureth Sulfate (SLES, INCI name: Sodium Laureth Sulfate) are part of a more ample range of ingredients, sulfate surfactants, widely used in cosmetic products such as shampoos, face/body cleansers, and toothpaste.

In the past, unfounded information which stated that these substances create allergies and are carcinogenic was spread over the world, information which was debunked many times within the scientific community. Since then, the number of clients demanding products without SLS/SLES/sulfates has grown.

Considering these preferences, a number of z.one concept™ shampoos and cleansers are now formulated without SLS/SLES/sulfates. If these ingredients are absent, it is shown visibly with a claim on the packaging (SLS/SLES/sulfate-free). The presence of these ingredients can be verified by consulting the composition of the product on the packaging.

Revision 0 on 29/03/2019 03 – z.one concept™

z.one concept™ does not conduct or commission animal testing, in accordance with EU Regulation (EC) 1223/2009 on cosmetic products. EU guidelines state that the use of the claim “cruelty-free” could imply that other companies aren’t, and this could be misleading.

Considering this,, we have decided not to brag about something that is forbidden by law anyway; therefore, the products do not carry claims or symbols related to the absence of animal testing. It’s important to add that the logos that represent the “bunny/cruelty-free” claim, which often requires a subscription to certain private companies, are not compulsory or necessary to guarantee the respect of current regulations.